1. ABOUT THIS POLICY
1.1 This Privacy Policy (Policy) applies to Great Southern Safety Pty Ltd (ABN: 98 643 402 699) (Great Southern Safety, we, our or us), and describes how Great Southern Safety, collects, handles and protects the privacy of your personal information.
1.2 Great Southern Safety is an Australian-owned and operated business that markets, sells and distributes safety products throughout Australia.
1.3 We are committed to protecting your privacy and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints.
1.4 We will handle your personal information in accordance with this Policy and applicable laws, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
1.5 In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified.
1.6 This Policy does not apply to the personal information of our employees.
1.7 We may change this Privacy Policy from time to time, by publishing changes on our website at www,greatsouthernsafety.com.au (Site).
2. TYPES OF PERSONAL INFORMATION WE COLLECT
2.1 The types of personal information we collect about you depends on the dealings you have with us, and may include:
(a) for customers:
(i) your name and contact details (eg address, shipping address, site locations, email address and phone number);
(ii) your industry group;
(iii) your product sales history;
(iv) your payment history;
(v) if applicable, your account or sales representative; and
(vi) your sales notes and service history;
(b) for distributors and suppliers:
(i) your business name and contact details (eg address, site locations, email address and phone number, including mobile);
(ii) your customer group, branches, affiliates and distributor members;
(iii) your industry group; and
(iv) your account and sales representative; and
(c) for job applicants and contractors:
(i) your name and contact details (eg address, email address and phone number, including mobile);
(ii) your employment history and qualifications;
(iii) academic records;
(iv) references;
(v) medical information;
(vi) personal alternative contact details;
(vii) superannuation fund details; and
(viii) criminal history record.
3. WAYS WE COLLECT YOUR PERSONAL INFORMATION
3.1 We may collect personal information from or about you in different ways, including:
(a) from you directly when you interact with us, eg from our discussions with you, when you complete a form (eg requesting a quote via sales or online, or completing a sales order or product payment), your emails, and your interaction with our website (eg online enquiries and online orders);
(b) through third parties with whom we interact in order to provide our services, including from industry purchased lists; and
(c) from publicly available sources, including social media and public website content.
3.2 If you apply for a job or contract position with us, we may also collect personal information about you from third parties and publicly available sources, including from:
(a) recruiters;
(b) government departments to verify your entitlement to work in Australia;
(c) police agencies to obtain your criminal history record;
(d) academic institutions;
(e) consulting medical practitioners;
(f) superannuation fund providers;
(g) your current or previous employers; or
(h) your referees.
4. COLLECTION OF INFORMATION VIA OUR WEBSITE
4.1 When you visit our website, we may also use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended if you do so.
4.2 Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.
4.3 Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool that we use to analyse which web pages are viewed, in an aggregated manner.
5. PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
5.1 We collect your personal information for the following purposes:
(a) to provide our services;
(b) to manage and conduct our business, including to provide sales quotes, process and deliver product orders, and respond to customer enquiries;
(c) to offer or promote our products and services, including via marketing updates and newsletters;
(d) to run competitions;
(e) to obtain feedback, including receiving customer feedback to better understand and continue to improve the customer experience;
(f) to help us manage, develop and enhance our services, including our websites and applications;
(g) to consider your suitability for employment; and
(h) to comply with our legal obligations, resolve any disputes and enforce our agreements and rights with third parties.
6. DISCLOSING YOUR PERSONAL INFORMATION
In the course of providing our products and services to you, we may disclose your personal information to the following persons or entities:
(a) organisations we contract to provide services on our behalf such as software suppliers, marketing providers and delivery companies;
(b) third parties for the purpose of marketing;
(c) third parties for the purpose of delivering our products to you;
(d) anyone to whom part of all of our assets or businesses are transferred or sold;
(e) our professional advisers, including lawyers, accountants and auditors; and
(f) government agencies, regulatory bodies and law enforcement agencies, or other similar entities.
7. DIRECT MARKETING
7.1 We may use your personal information to identify a product or service that you may be interested in or to contact you about sales or promotions. We may, with your consent, use the personal information we have collected about you to contact you from time to time whether by email, social media, electronic direct mail, banner ads, online catalogues, and selective media and editorials by product range or industry, to tell you about new products or services and special offers that we believe may be of interest to you.
7.2 You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by selecting the unsubscribe button on our communications with you or emailing us at marketing@greatsouthernsafety.com.au.
8. SECURITY AND STORAGE
8.1 We store your personal information electronically. Electronic information is stored onsite on Great Southern Safety's server, and by our third party storage providers. We may combine information held about you across multiple systems, such as our customer relationship management system.
8.2 We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
9. ACCESS TO AND CORRECTION OF YOUR INFORMATION
9.1 We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.
9.2 You may request access to, or correction of, the personal information we hold about you at any time by contacting our service and sales team. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, we will tell you why in writing.
10. COMPLAINTS
10.1 You can make a complaint in writing time by contacting our service and sales team using the details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
10.2 If you are not satisfied with our response, your complaint will initially be referred to an internal dispute resolution panel. If resolution is not achieved, your complaint will be referred to an external dispute resolution scheme.
11. CONTACT US
If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact our service and sales team on either:
Phone: 1300 774 557
Email: sales@greatsouthernsafety.com.au
Website: https://www.greatsouthernsafety.com.au/contact-us/
Dated June 2023
